Privacy Policy

Website Address: and

Business Name: Bentleys Restaurants Limited t/a Vikings Bakehouse

Business Address For Data Enquiries: 7 Wherry Quay, Ipswich, Suffolk, IP4 1AS

Business Telephone Number For Data Enquiries: 01473 284000

Date Last Revised: 12 January 2022


This policy is in relation to how we collect, store and process personal data on our website. It covers the below areas:

• Contact forms

• Cookies


• Firewall

• Links to other websites

• Online shopping

• Changes to this privacy policy

• Contacting us

The website is kept up to date and uses a secure socket layer encryption (SSL) to ensure all data transmitted across the internet is encrypted. The database and website files are held on a server in a secure data centre protected both physically and electronically by a security process.

In all instances, we do not share your data with any third party (unless otherwise stated) and only use it in direct relevance to the reason it was given to us in the first place.

In all instances, we are happy to share with you what personal data we might have and you can contact us by phone or in writing at the details above.


We use a contact form on our website, for the sole purpose of signing up to our mailing list. The form will ask you for your email address. In some cases, more information is collected which is relevant to the nature of the enquiry.

This is how we process your information:

You will be asked if this is okay to process this information before you submit the form – this is because we need this information to effectively respond we will not process the form without your permission.

Once you have submitted the information you will receive an email informing you that your form has been submitted. The Vikings Bakehouse team will also receive an email to inform them you wish to be added to the mailing list.

This is how we store your information:

We keep a version of the contact form in our website database so that we can ensure we have a copy of your original contact. This information is also stored with Vikings Bakehouse and MailChimp so we can communicate with you.

This is how we use your information:

We will use your information for the sole purpose of sending out marketing communications relating to Vikings Bakehouse. You may use the unsubscribe link in those emails to opt-out at any time. Please note, if you opt-out, it may take several days before your information is fully deleted from our system.

Your right to control your personal information:

You may choose to restrict the collection or use of your personal information.

You have the right to ask us to change or remove your personal information from our database at any time. You also have the right to request a copy of the information we hold about you in an easily accessible format and to have any inaccuracies corrected or removed.

To do this, please write to us at Bentleys Restaurants Limited, 7 Wherry Quay, Ipswich, IP4 1AS or email


We may use cookies to monitor how you use our site. A cookie is a small file that will ask permission to be stored on your computer’s hard drive. It records how you have used a website. This means that when you return to that website it can give you tailored options based on the information it has stored about your last visit.

We use cookies to help us understand how our website is used so that we can develop and improve its design, layout and function.

We may use third-party cookies to help us deliver some of the services on our website.

If you do not want us to use cookies in your browser, you can normally set your browser to reject cookies or to alert you should a website attempt to put a cookie on your computer.

To find out more on how to manage and delete cookies, visit


CCTV is used throughout Vikings Bakehouse to ensure the safety of our staff and customers. Signs are displayed throughout the venue to inform our customers of this.

CCTV images are securely stored, and only authorised staff members have access to these. We keep CCTV footage for 28 days, after which they are deleted. We only share CCTV footage with third parties when we are legally obliged to do so.


We use multiple firewall solutions that ask for your IP address before allowing access to our website. The firewall providers are the processor of this data and we can provide you with their contact information on request.


Our website may contain links to other websites. Such sites are not governed by this privacy statement and we cannot be responsible for the protection and privacy of any information that you provide to other websites. Please review the privacy statement applicable to every website and mobile app you visit.


When you purchase something from our webstore, which is powered by Woocommerce, we collect billing and shipping information which includes personal information, in some cases we also provide the option to create an account.

How we process your personal data

Your personal information is transmitted to us in an email order form which we use to process your order and enter onto our financial systems. Your payment information is held within Paymentsense or equivalent and not used anywhere else. We do not do anything with account information if an account has been made.

How we store your personal data

Your order information is stored in the website database and is kept there securely, an email version of the order is kept on our computer and is stored there. Because we need your personal information to be able to comply with distance selling regulations, tax requirements and warranties, we do store your data. We will only store this information for the length of time required under the appropriate regulation. Here is some more detail. We collect information about you during the checkout process on our store.

What we collect and store

While you visit our site, we will track location, IP address and browser type. We will use this for purposes like estimating taxes and shipping. We will ask you to enter this so we can, for instance, estimate shipping before you place an order, and send you the order. We’ll also use cookies to keep track of basket contents while you’re browsing our site. When you purchase from us, we’ll ask you to provide information including your name, billing address, shipping address, email address, phone number, credit card/payment details and optional account information like username and password. We will use this information for purposes, such as to send you information about your account and order, to respond to your requests, including refunds and complaints, to process payments, and prevent fraud, to set-up up your account for our store, to comply with any legal obligations we have, such as calculating taxes, to improve our store offerings, and to send you marketing messages if you choose to receive them. If you create an account, we will store your name, address, email and phone number, which will be used to populate the checkout for future orders. We will only store information about you for as long as we need the information for the purposes for which we collect and use it, and we are not legally required to continue to keep it. For example, we will store order information for legally permissible number of years for tax and accounting purposes. This includes your name, email address, and billing and shipping address(es). We will also store comments or reviews, if you choose to leave them.

Who on our team has access

Members of our team have access to the information you provide us. For example, both administrators and shop managers can access order information , when it was purchased and where it should be sent, and customer information like your name, email address, and billing and shipping information. Our team members have access to this information to help fulfil orders, process refunds and support you.

What we share with others

We share information with third parties who help us provide our orders and store services to you, for example, Paymentsense. When processing payments, some of your data will be passed to Paymentsense, including information required to process or support the payment, such as the purchase total and billing information.


We may amend or update this privacy policy from time to time and we recommend you check it periodically.


If you have any questions regarding your personal information or this privacy policy, or if you wish to make a complaint, please contact us at Bentleys Restaurants Limited, 7 Wherry Quay, Ipswich, IP4 1AS or email